Business Management & HR Training. Episode 4, Business Management & HR Training Customer Service Communication.
(eVideo)
Contributors
Published
[San Francisco, California, USA] : TMW Media, 2018., Kanopy Streaming, 2023.
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Format
eVideo
Language
English
Notes
General Note
Title from title frames.
General Note
Film
General Note
In Process Record.
Date/Time and Place of Event
Originally produced by TMW Media in 2018.
Description
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more sales and repeat customers.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (style guide)
Chriest, A. (2018). Business Management & HR Training . TMW Media.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Chriest, Alan. 2018. Business Management & HR Training. TMW Media.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Chriest, Alan. Business Management & HR Training TMW Media, 2018.
MLA Citation, 9th Edition (style guide)Chriest, Alan. Business Management & HR Training TMW Media, 2018.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.